M/S DAKSHAVYANI VENTURES

Privacy Policy

Route99 recognises the importance of maintaining your privacy. We value your trust and are committed to protecting it. This Policy describes how we treat user information we collect on www.route99.in and other offline sources. This Privacy Policy applies to current and former visitors to our website and to our online customers. By visiting and/or using our website, you agree to this Privacy Policy.

Route99.in is a property of M/s Dakshavyani Ventures, an Indian Company registered under the Companies Act, 2013, having its registered office at G-304, Devnandan Platina, Gota, Ahmedabad.

1. What Information is Collected?

We require customers who register to use the services offered on our Site (collectively, the "Service") to give us contact information. We also automatically collect certain technical information when you browse our website.

Contact Information

• Your name, email address, mobile number, phone number, street, city, state, pin code, country, and IP address.

Payment and Billing Information

• We may collect your billing name, billing address, and payment method when you buy a ticket or enrol in a course.
• We NEVER collect your credit card number, credit card expiry date, or other card details on our website. Credit card information is obtained and processed exclusively by our online payment partner CC Avenue, which is PCI-DSS compliant.

Information You Post

• We collect information you post in a public space on our website or on a third-party social media site belonging to Route99.in.

Demographic Information

• We may collect demographic information about you — events you like, events you intend to participate in, courses you purchase, or any other information provided during your use of our website or through surveys.

Technical & Usage Information

• If you use our website, we may collect information about your IP address, the browser you are using, the site you came from, duration of time spent on our website, pages accessed, the type of mobile device you are using, or the version of the operating system your device is running.

2. Consent for Electronic Communication

If you have registered for any of our services that requires you to provide us with your email, you consent to receiving electronic communications from M/s Dakshavyani Ventures. These communications will include:

• Notices about your account (e.g., activation, expiration, and transactional emails).
• Information concerning or related to our service, such as new course launches, promotions, or other announcements.

In order to tailor our communications to you and continuously improve our products and services, we may ask you to provide information regarding your personal or professional interests, experience with our products, and contact preferences. Customers always have the option of not providing this additional information without affecting their promised service delivery.

If we ask for your personal information for a secondary reason, like marketing, we will either ask directly for your expressed consent or provide you with an opportunity to say no.

How Can You Withdraw Your Consent?

If after you opt in to receive marketing messages you change your mind, you may withdraw your consent at any time by contacting us at:

Email: info@route99.in

Phone: +91-8866655609

Address: 205 – 208 ABC-II, HL College Road, Ahmedabad, Gujarat – 380015

3. How We Collect Information

Directly from You

• When you register for an event, enrol in a course, or purchase products from us.
• When you post a comment on our website or contact us through phone or email.

Passively

• We use tracking tools like Google Analytics, Google Webmaster, browser cookies, and web beacons to collect information about your usage of our website.

From Third Parties

• If you use an integrated social media feature on our websites, the third-party social media site may give us certain information about you, such as your name and email address.

4. How We Use Your Personal Information

• For Contacting You – We might use the information you provide to contact you for confirmation of a purchase or for other promotional purposes. – Contacting you
• Responding to Requests – – To confirm your registration for an event or contest.
• Improving Products & Services – – We may use your information to customise your experience with us, including displaying content based on your preferences.
• Site Trends & Insights – – We may use your information to make our website and products better, and may combine it with third-party data to analyse site trends and customer interests.
• Security Purposes – – We may use information to protect our company, our customers, or our websites.
• Marketing – – We might send you information about special promotions, new features, new courses, or third-party offers we think you might find interesting. If you buy products from us, we will enrol you in our newsletter.
• Transactional Communications – – We might send you emails or SMS about your account or a purchase.

We use information as otherwise permitted by applicable law.

5. Disclosure – Legal Reasons

We will share personal information with companies, organisations or individuals outside of Route99 if it is reasonably necessary to:

• Meet any applicable law, regulation, legal process, or enforceable governmental request.
• Enforce applicable Terms of Service, including investigation of potential violations.
• Detect, prevent, or otherwise address fraud, security, or technical issues.
• Respond to a court order or subpoena, or when a government agency or investigatory body requests.

6. Sharing with Third Parties

Service Providers

• We share information with vendors who help us manage our online registration, payment processors, or transactional message processors. Some vendors may be located outside of India.

Event Organizers & Business Partners

• We share your information with event organizers and other parties responsible for fulfilling the purchase obligation. These parties may use the information as described in their own privacy policies.
• This includes third parties who provide or sponsor an event, or who operate a venue where we hold events.

Business Transfers

• If part of our business is sold or merged, your information may be transferred to the new owners as part of that transaction so that we may continue to offer services to you.

Other Reasons

• We may share your information for reasons not described in this policy. We will notify you before we do this.

7. Payment Gateway

All financial and billing information we collect through the Site is used solely to check the qualifications of prospective customers and to bill for the Service. Route99 uses third-party intermediary(ies) to manage credit card processing. This intermediary uses the information for the sole purpose of credit card processing and this billing information is not used by Route99 for marketing or promotional purposes.

We or the third-party intermediary(ies) do not store your card data on their servers. The data is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS) when processing payment. Your purchase transaction data is only used as long as is necessary to complete your purchase transaction.

8. Security and Retention of Data

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered, or destroyed.

Retention of Information

Route99 will keep personal information of its users for as long as they are registered subscribers or users of our products and services, and for a reasonable time thereafter as required by applicable law.

9. Cookies and Third-Party Analytics

We use cookies to maintain the session of your user. It is not used to personally identify you on other websites.

Google Analytics

Google Analytics is a web analysis service provided by Google. Google utilises the data collected to track and examine the use of route99.in, to prepare reports on website activities, and share them with other Google services. Google may use the data collected to contextualise and personalise the ads of its own advertising network. For more information, refer to Google’s Privacy Policy.

Facebook Remarketing

Facebook Custom Audience is a Remarketing and Behavioural Targeting service provided by Facebook, Inc. that connects the activity of this website with the Facebook advertising network. Personal data collected includes cookies and email addresses. For more information, refer to Facebook’s Privacy Policy.

10. Email Opt-Out

You can opt out of receiving our marketing emails at any time. To stop receiving promotional emails, please write to us at info@route99.in. It may take about ten days to process your request. Even if you opt out of marketing messages, we will still send you transactional messages through email and SMS about your purchases.

11. Third-Party Sites

If you click on links to third-party websites, you may be taken to websites we do not control. This policy does not apply to the privacy practices of those websites. We are not responsible for these third-party sites and encourage you to read their privacy statements carefully. Once you leave our website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy.

12. Age of Consent

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority and have given us your consent to allow any of your minor dependents to use this site.

13. Jurisdiction

If you choose to visit the website, your visit and any dispute over privacy is subject to this Policy and the website’s Terms of Use. Any disputes arising under this Policy shall be governed by the laws of India.

14. Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated.

If our website is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to offer services to you.

15. Grievance Officer

In accordance with the Information Technology Act 2000 and the rules made thereunder, the name and contact details of the Grievance Officer are provided below:

Ms. Jagrati Singh

205 – 208 ABC-II, HL College Road, Ahmedabad, Gujarat – 380015
Phone: +91-8866655609
Email: info@route99.in

16. Questions and Contact Information

If you would like to access, correct, amend, or delete any personal information we have about you, register a complaint, or simply want more information, contact us at:

M/s Dakshavyani Ventures

G-304, Devnandan Platina, Gota, Ahmedabad

Phone: +91-8866655609

Email: info@route99.in